After sales service follow-up:
Under the normal use of the product, if the product has quality problems, the company will provide the following follow-up services:
1) Within 7 days from the date of product delivery, if the fault is confirmed by our maintenance service center, you can choose to enjoy return, replacement or free maintenance service or free replacement of accessories.
2) Within 60 days from the date of product delivery, you can choose to enjoy replacement or free maintenance service or free replacement of accessories.
3) Within 12 months from the date of product delivery, you can enjoy free maintenance service or free replacement of accessories; Over 12 months, you can enjoy paid maintenance services for life.
4) Sichuan Chenyu Technology Co., Ltd. reserves the right to interpret the above.
Pre sales service follow-up:
Pre sales technical support includes:
1) Understand customer needs and provide value-added services
2) Formulation of technical scheme in sales work
3) Preparation of professional and reasonable configuration list
4) Preparation of positioning map
5) Production of dynamic diagram of key customers
6) Technical training
In sales service follow-up:
In sales technical support includes:
1) Professional technical solutions
2) Professional installation and commissioning
3) Professional on-site guidance and training
After the customer confirms to place an order for our products, he promises to provide the customer with goods samples within 3 working days. After the samples are confirmed, he will enter mass production. The average daily output of the same product shall not be less than 60 to ensure the customer's project progress! The delivery logistics company can be designated by the customer, and the transportation expenses shall be subject to the agreement of both parties in the contract!
